Complaints Policy

Navartis takes complaints of any nature extremely seriously. In the event that our services have not met the expectations of our customers, we welcome the opportunity to be able to investigate the circumstances, resolve any issues and put additional measures into place that may be necessary to prevent a similar occurrence.

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To this end, complaints of any nature should be addressed in the first instance to customer.services@navartis.co.uk. We will endeavour to respond to all complaints within 2 working days.